Thank you for shopping with Omborra. This Shipping Policy explains how we process, fulfill, and deliver orders, and what to do if there's an issue with your shipping details.
Order Processing
Orders are processed within 1–2 business days of purchase. Once your order is processed, it is handed off to our fulfillment partners for shipment. You will receive a confirmation email with tracking information as soon as it becomes available.
Delivery Times
Delivery typically takes 7–15 business days, depending on your location, product availability, and the fulfillment partner handling your order. Delivery estimates are not guaranteed and may occasionally be affected by customs processing, carrier delays, weather, or high order volumes (e.g. holidays and promotional periods).
Shipping Costs
Shipping costs vary by product and destination. Any applicable shipping fees are calculated and clearly displayed at checkout before you complete your order.
Order Address Accuracy
Please double-check your shipping address before completing checkout. Omborra is not responsible for orders shipped to an address entered incorrectly by the customer.
- If your address is incomplete, invalid, or flagged as undeliverable by our fulfillment partner or the shipping carrier, we will attempt to contact you using the email or phone number provided at checkout to confirm or correct the details.
- If we do not receive a response within 3 business days of reaching out, your order may be delayed, returned to sender, or cancelled, and a refund (minus any non-recoverable shipping costs) may be issued at our discretion.
- If a package is returned to us due to an incomplete or incorrect address, we can arrange reshipment; however, additional shipping charges may apply to cover the cost of redelivery.
- If you notice an error in your shipping address after placing your order, contact us as soon as possible at info@omborra.com. We'll do our best to correct it before the order is fulfilled, but we cannot guarantee changes once an order has entered processing.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.
Lost, Stolen, or Delayed Packages
Once an order is marked as delivered by the carrier, Omborra is not responsible for packages lost or stolen after delivery. If your tracking shows delivered but you haven't received your package, please:
- Check with neighbors or building management.
- Contact the shipping carrier directly to file a claim.
- Reach out to us at info@omborra.com and we'll help follow up with our fulfillment partner where possible.
International Orders
We offer worldwide shipping. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order or shipping total.
Changes to This Policy
Omborra reserves the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our site and placing an order constitutes acceptance of the current policy.
Questions?
If you have any questions about shipping, delivery, or your order status, contact us at info@omborra.com or visit our Contact Us page.