At Omborra ("we," "us," "our"), your privacy matters. This policy explains what personal data we collect, why we collect it, and the rights you have over it.
Who we are
Omborra is operated by Nawabanwala Samanabad Faisalabad Pakistan. For any privacy questions, contact us at info@omborra.com.
What we collect
- Information you give us: name, email address, shipping and billing address, phone number, and payment details when you place an order or contact us.
- Information collected automatically: device and browser type, IP address, pages visited, and how you interact with our store (via cookies — see our Cookie Policy).
- Order information: products purchased, order value, and communication history.
How we use your data
- To process and deliver your orders and handle returns.
- To communicate with you about orders, enquiries, and (with your consent) marketing.
- To improve our products, website, and customer experience.
- To prevent fraud and meet legal obligations.
Legal basis (GDPR)
We process your data on the basis of contract performance (fulfilling orders), legal obligation (tax/accounting), legitimate interest (improving our service and security), and consent (marketing and non-essential cookies).
Sharing your data
We share data only with providers who help us run our business — payment processors, shipping carriers, and our ecommerce platform (Shopify). We never sell your personal data.
Data retention
We keep order data for as long as required by law (typically up to 10 years for tax records in Germany) and other data only as long as necessary.
Your rights
You have the right to access, correct, delete, restrict, or port your data, and to object to processing or withdraw consent at any time. To exercise these rights, email info@omborra.com. You may also lodge a complaint with your local data protection authority.
Changes
We may update this policy. The latest version will always be posted on this page.